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FAQ – ASICS Runkeeper Trial Redemption

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FAQ – ASICS Runkeeper Trial Redemption

Expected Behavior: When a user redeems a Runkeeper Go trial through an event, they should be redirected to a landing page that informs them they have successfully unlocked their trial, and for how long they will have access to Runkeeper Go.

FAQ:

How do I know if the 12-month Runkeeper Go subscription has been started and when does it end

  • In the “me” section of RunKeeper it will show a “Go” logo if you have access to the paid premium version
  • In the “Account Setting” it will show “Go” Type – RunKeeper Go” with a trial end date

I am currently using my OneASICS members benefit granting me access to ASICS Runkeeper Go for 90 days. Why am I unable to activate my event trial as well?

  • Users are only able to activate one trial at a time. An event trial will not override your OneASICS member trial.

I am an existing Runkeeper User, on an Android device, and I was not able to activate my trial.

  • We suggest navigating to the “me” tab, clicking the settings icon in the top right-hand corner, then select account settings. You should see that you have access to Runkeeper Go, even though you did not see the landing page confirming you have accessed your trial. Thank you for being patient with us, we are fixing this!

I am not actively on another trial of Runkeeper Go, and I am unable to redeem the trial being offered by my event host.

  • Please ensure you are using the most current version of iOS, as well as the most current version of the ASICS Runkeeper app.

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