Sunday 15th September, 2024

Volunteer FAQs

Frequently Asked Questions (FAQs)

We engage over 1,300 volunteers to assist us with various tasks for the Volunteer Program prior to the event at the Event Expo and on Event Day. It is the invaluable support both in the lead up to, and on the event day, that is a major contributor to the enjoyment of the many participants who register for the event.

For questions regarding volunteering with for the Sydney Marathon and Sydney Marathon Running Show please read through the Frequently Asked Questions outlined below or contact the Volunteer Management Team: volunteers@sydneymarathon.com.

Register your Interest here!

Pre-Event Day

  • How do I register to be a volunteer?

    Volunteer applications will open in June. You can register your interest to volunteer at the Sydney Marathon here. Subscribe to our mailing list to be the first to hear about volunteer registrations opening by entering your details at the bottom of this page.

  • How old do I have to be to volunteer?

    The minimum age is 14 years old; all persons between the ages of 14 to 16 must have the application form agreed to by their consenting Parent/Guardian. Persons under 14 are ineligible to volunteer at the Sydney Marathon. All persons between 14 to 16 years of age must also have an Event Day Supervisor (parent/guardian) to be present on the day; this person is responsible for the under-aged volunteer and must also be registered as a volunteer.

     

  • How do I select a shift?
    1. Sign into your Pont3 Volunteer Portal.
    2. Scroll down on the dashboard/homepage and select “Apply Now” for the relevant event (Sydney Marathon / Medical Team / Pre-Event).
    3. “Select” any of the available shifts and “Apply”. For details on each shift, click on the information icon next to the role.
    4. Once your shift is confirmed, it will appear on your dashboard under “Upcoming Shifts”. You can click on each shift for all details such as date and times, responsibilities, meeting point, etc.
  • What if I want to volunteer at the same location & in the same role as my friend(s) or family member(s)?

    Of course – groups are encouraged!

    Email volunteers@sydneymarathon.com to reserve your preferred group role.

    Have friends volunteering? Let us know your volunteering together, and we will help to accommodate.

  • How do I know what location & role for which I will be registering?
  • What should I take into consideration when choosing a location?

    The event has an early morning start with the first race commencing at 6:00am and the earliest volunteer shift commencing at 4:00am. You will need to consider your start time and how you will get to your location.

  • Will I get my first preference of location & role?

    You will be able to choose your preferred role/location when you apply to volunteer. We will do our best to allocate accordingly – however, we cannot always guarantee first preferences as we have a large number of roles that need filling.

  • How do I register to be a Team Leader or 2IC?

    If you have experience working or volunteering at an event (especially running events), we would love to consider you for a Team Leader role. Team Leaders will have increased responsibility and will guide a team of volunteers on event day.

    Please indicate this on your application form and contact the Volunteer Manager at volunteers@sydneymarathon.com to show your interest and briefly outline your experience in a similar role.

  • How will I know if my shift application form has been received?

    Once you have submitted your application form you should automatically receive a confirmation email stating we have received your form.

  • When will I receive the final details for the day?

    You should receive your shift(s) in late August/early September. You will receive all important event information including:

    • Event Day Roster (start time, location, role, supervisor details, how to get there, & other important information)
    • Volunteer Event Manual (read through this to get know more about the event, your role and responsibilities, and who your team is)
  • Do you have to have any training for this event?

    Yes, there will be an online briefing/training session held early in September. If you are placed in a role as a Workforce Support, Team Leader or 2IC, the training session is mandatory. If your role is a crew member the training sessions are highly recommended. You will only be required to attend 1 training session. This training session will brief you about the event and your role, and also give you the chance to ask any questions you have about the event or the day.

    Exact dates and times TBC.

Event Day

  • What time will my volunteer shift start?

    Shift times will be confirmed late August/early September. Shifts generally fall anywhere between 4:00am – 3pm.

  • How long will my shift be?

    Your shift length will depend on your location on the course, or the venue and which events go past your location. Shifts are approximately 6-8 hours in duration including set up, pack up, and clean up.

  • How do I get to my location?

    You will need to make your own way to your location. Some locations have parking nearby. Remember that there are many road closures on this day so please keep an eye out on these websites for updates on transport and road closures relating to the event on Sunday, 15 September 2024. Plan your trip carefully to ensure you arrive on time at the right location. When you receive your shift, you will also receive Transport & Private Vehicle options. Please visit www.transportnsw.info and www.livetraffic.com.au for more information.

  • What should I wear on the day?

    You will be given a Volunteer t-shirt and a cap to wear – you will need to collect these from your Team Leader on arrival at your volunteer sift. We ask that you wear comfortable pants or shorts and closed-toed shoes such as joggers.

  • What food/refreshments will be provided on the day and what should I bring with me?

    A snack pack will be provided to all volunteers so ensure you collect this from your Team Leader on the day. Feel free to bring additional food and drink but remember that there is nowhere at the event to store personal belongings, so only bring what is necessary.

  • Is there anywhere to store personal belongings?

    No, there is nowhere to store your personal belongings at the event so please only bring what is necessary.

  • What is the cut-off date for volunteer registration?

    Volunteer registration is open until the day before the Sydney Marathon – Saturday 14th September 2024. All volunteers must register before attending their shift so we can be sure that you are covered by relevant insurance in case of an incident (if applicable).

  • Will I have other volunteers working with me?

    Yes, you will have other volunteers working with you. The only time you might be by yourself is if another volunteer is taking a short meal break or if you are a Course Marshal.

Benefits of Volunteering

  • What recognition will I receive?

    You will receive an official Certificate of Appreciation and thank you by email after the event. Your event experience will be valuable on a CV. Participants always value the contribution of our wonderful volunteers.

  • What do I get for volunteering?
    • Other than having a great time and meeting new people, all volunteers will receive the following:
      • A volunteer t-shirt
      • An event cap
      • A snack pack
      • Bottled water
      • Certificate of Appreciation
      • Free public transport (event day)
      • Earn points towards your discounted entry into Pont3 events (including the 2024 Sydney Marathon) – T&Cs apply

      For more information

Register your Interest here!

Stay up to date by joining our mailing list

Name(Required)
Your email address will be added to our mailing list to receive email updates about the 2024 Sydney Marathon Volunteering Program
Sign up for the latest Sydney Marathon updates